At YashMart.Store, customer satisfaction is our top priority. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds to ensure a transparent and worry-free shopping experience for all our customers.
Applicability of the Policy
This policy applies to all purchases made through https://yashmart.store
within India. Please read the terms carefully before initiating a return or refund request.
Who We Are
YashMart.Store is an Indian online clothing store founded by Amit Kumar, offering stylish, comfortable, and affordable apparel for men, women, and children.
What We Offer
From casual wear to festive outfits, YashMart.Store provides a wide range of high-quality clothing options shipped across India.
Our Return Policy
Eligibility for Returns
We accept returns within 7 days of delivery for most products. To be eligible, items must be unused, unwashed, and in their original packaging with all tags intact.
Conditions for Return Approval
Product must be in its original condition.
Proof of purchase (invoice or order ID) must be provided.
Return requests should be raised within the return window.
Non-Returnable Items
Certain items are non-returnable, including:
Innerwear and lingerie
Accessories like socks or caps
Clearance or discounted products
Items damaged due to misuse
How to Initiate a Return
Visit our Contact Us or Return Request page.
Provide your order ID, reason for return, and supporting images if required.
Our support team will review and confirm pickup instructions.
Refund Policy
Refund Eligibility
Refunds are approved only after the returned product passes our quality inspection.
Refund Process
Once approved, refunds are initiated to your original payment method. You will receive an email or SMS confirmation upon successful processing.
Refund Timeline
Refunds are typically processed within 7–10 business days from the date we receive your returned item.
Exchange Policy
How to Request an Exchange
If you wish to exchange an item for a different size or color, submit a request within 7 days of delivery.
Exchange Conditions
Exchanges are accepted for items in unused and original condition only. Exchanges depend on stock availability.
Processing Time for Exchanges
Once your returned product is received and inspected, your replacement will be shipped within 5–7 business days.
Damaged or Defective Products
Reporting a Damaged Item
If you receive a damaged or defective product, notify us within 48 hours of delivery via email or our contact form.
Verification Process
You may be asked to share photos or videos of the damaged product for verification before replacement approval.
Replacement or Refund Options
After verification, we will offer a free replacement or a full refund, based on your preference and stock availability.
Cancellations
Order Cancellation Before Shipment
You can cancel your order within 24 hours of placing it, provided it has not been shipped yet. Use your account dashboard or contact our support team to cancel.
Cancellation After Shipment
Once shipped, orders cannot be canceled. However, you can initiate a return after receiving the product.
Shipping Charges for Returns
Who Pays for Return Shipping
If the product is damaged or incorrect, YashMart.Store covers the return shipping cost.
For all other cases, the customer may need to bear the return shipping charges.
Exceptions
In some promotional cases, free return shipping may be offered.
Return Pickup and Packaging
Packaging Requirements
Pack the item securely in its original packaging to prevent damage during transit.
Return Pickup Instructions
Once your return request is approved, our courier partner will schedule a pickup from your address. Ensure availability during the scheduled time.
Mode of Refund
Online Payment Refunds
For payments made via credit card, debit card, UPI, or net banking, refunds will be credited to the same account.
Cash on Delivery (COD) Refunds
COD refunds will be issued through bank transfer or store credit after verifying account details.
Customer Responsibilities
Maintaining Product Condition
Ensure that the product remains unused and in its original condition before initiating a return.
Providing Accurate Return Details
Incorrect or incomplete information may delay the return or refund process.
Policy Updates
Right to Modify Policy
YashMart.Store reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this page regularly for updates.